Work on a one-time engagement begins as soon as your payment is confirmed. If you contact us at [email protected] before your intake is submitted and analysis has begun, we will refund your payment in full. Once analysis has begun, fees are earned; if something has gone wrong, write us and we will make it right.
Subscription offerings, where available, are billed on a recurring, month-to-month basis. You may end a subscription at any time, effective at the close of the current billing period; the current period is not prorated. Any period already delivered is not refundable.
Email [email protected] from the address on the order. We respond within two US business days.
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